Privacy Policy & Terms oF Service

Effective Date: January 24, 2026

Redwood Reputation Defense (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This page outlines our Privacy Policy, Terms of Service, and important legal notices regarding the use of our website and services. By using our website or engaging our services, you agree to the practices described below.

We may collect:

• Contact information (name, email, phone number) submitted through forms or inquiries
   
• Professional or business information relevant to providing our services
   
• Technical information such as IP address, browser type, and device information for analytics purposes
   

We do not sell or rent your personal information to third parties.

We use your information to:

• Provide, manage, and improve our services
   
• Respond to inquiries and schedule consultations
   
• Send risk alerts, service updates, or administrative messages
   
• Comply with legal obligations
   

We implement reasonable physical, administrative, and technical safeguards to protect your information. However, no method of transmission over the Internet is 100% secure.

Clients who opt for risk monitoring receive email alerts about potential online risks for the period described in their service agreement. These alerts are informational and do not constitute legal advice.

Redwood Reputation Defense provides online reputation guidance, monitoring, and strategic advisory services. Services may include:

• Personalized risk audits and strategy planning
   
• Guidance to improve online presence and visibility
   
• Recommendations for content, profiles, and digital branding
   
• Optional ongoing support packages
   

Services are advisory in nature. We do not guarantee removal, correction, or specific outcomes on any platform.
 

Clients agree to:

• Provide accurate information necessary for service delivery
   
• Understand that outcomes depend on third-party platforms and cannot be guaranteed
   
• Review guidance and make independent decisions regarding their online presence
   

• Payments are due as described in your selected package.
   
• Refunds are not guaranteed for completed services, but partial refunds may be considered on a case-by-case basis at our discretion.
   
• Single interventions or add-ons are billed per agreement.
   

• Clients may conclude services after the initial package (e.g., BASIC) or continue with ongoing support packages.
   
• We reserve the right to suspend or terminate services if a client engages in fraudulent, illegal, or harmful behavior.
   

• Services are for advisory purposes only and do not constitute legal, financial, or professional advice.
   
• Redwood Reputation Defense cannot guarantee removal, correction, or ranking changes of online content.
   
• Clients remain responsible for decisions made based on guidance provided.
   
• We are not liable for losses, damages, or claims arising from use of our services or website.
   

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites.

We may use cookies or analytics tools to improve website functionality and understand usage trends. You may adjust your browser settings to block cookies, but this may affect site functionality.

We retain client information only as long as necessary to provide services, fulfill contractual obligations, or comply with legal requirements.

We may update this page periodically. The Effective Date at the top indicates the latest version. Continued use of our website or services constitutes acceptance of any updates.

For questions or concerns regarding privacy, terms, or legal notices, contact:

Simon Heerdegen
Founder, Redwood Reputation Defense
Email: Simon@RedwoodReputationDefense.com
Phone: 424-537-8770